Terms and Conditions
Last Updated: 25th Aug 2025
1. Services Provided
- 1.1 Description – The Service provides a web-based platform to manage storage units, including features such as tenant management, billing, reservations, reporting, and related functionality.
- 1.2 Service Availability – While StoreGoose strives to provide continuous availability, we do not guarantee that the Service will be uninterrupted or error-free. Maintenance, updates, or technical issues may cause temporary unavailability.
- 2.1 Accuracy of Information – You agree to provide accurate, complete, and current information when registering and to keep your account information updated.
- 2.2 Account Security – You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You must promptly notify us of any unauthorized use.
- 3.1 Subscription Fees – Access to the Service is provided on a subscription basis. Fees, pricing tiers, and billing cycles are outlined on our website or otherwise communicated at the time of purchase.
- 3.2 Payment Processing – Payments are processed securely through Paddle. By subscribing, you authorize us (through Paddle) to automatically charge your selected payment method according to your billing cycle.
- 3.3 Taxes – All fees are exclusive of applicable taxes, levies, or duties, which you are responsible for paying.
- 3.4 Non-Payment – Failure to pay fees when due may result in suspension or termination of your account.
- 3.5 Refund Policy – Payments for your first subscription purchase are refundable within 14 days of the original purchase date. Renewal payments and subsequent billing cycles are non-refundable. Partial months or unused services are not eligible for refunds.
- 4.1 Compliance – You agree to use the Service in compliance with all applicable laws and regulations.
- 4.2 Data – You are solely responsible for the accuracy, legality, and integrity of the data you input into the Service.
- 4.3 Prohibited Use – You must not use the Service to engage in fraudulent, illegal, or harmful activities, including but not limited to spamming, distributing malware, or violating intellectual property rights.
- 5.1 Data Ownership – You retain all rights to the data you upload or input into the Service.
- 5.2 Data Use – By using the Service, you grant StoreGoose a limited license to host, process, and display your data solely for the purpose of providing the Service.
- 5.3 Privacy Policy – Use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect your information.
- 6.1 Ownership – The Service, including its software, design, features, and content, is owned by StoreGoose and is protected by intellectual property laws.
- 6.2 License – We grant you a limited, non-exclusive, non-transferable license to access and use the Service during your subscription period, subject to these Terms.
- 6.3 Restrictions – You may not copy, modify, reverse-engineer, or attempt to gain unauthorized access to the Service.
- 7.1 Term – These Terms remain in effect for as long as you use the Service or maintain an active subscription.
- 7.2 Termination by Customer – You may cancel your subscription at any time, effective at the end of the current billing cycle.
- 7.3 Termination by StoreGoose – We may suspend or terminate your account for violation of these Terms, non-payment, or misuse of the Service.
- 7.4 Effect of Termination – Upon termination, your access to the Service will cease, and we may delete your data in accordance with our data retention policies.
- 8.1 Disclaimer of Warranties – The Service is provided “as is” and “as available,” without warranties of any kind, express or implied.
- 8.2 Limitation of Liability – To the maximum extent permitted by law, StoreGoose and its affiliates shall not be liable for indirect, incidental, or consequential damages, or for loss of profits, data, or business opportunities.
- 8.3 Cap on Liability – Our total liability for any claim arising from these Terms or the Service will not exceed the amount paid by you in the preceding 12 months.
- You agree to indemnify and hold harmless StoreGoose, its officers, employees, and affiliates from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.
- We may update these Terms from time to time. We will notify you of material changes by posting updated Terms on our website or via email. Continued use of the Service after changes take effect constitutes your acceptance of the new Terms.
- 11.1 Governing Law – These Terms shall be governed by and construed under the laws of England and Wales.
- 11.2 Dispute Resolution – Any disputes arising under these Terms shall be resolved through binding arbitration or the courts of England and Wales, unless otherwise required by law.
- 12.1 Roles of the Parties – For the purposes of applicable data protection laws, the Customer is the “Controller” of any Personal Data processed through the Service, and StoreGoose is the “Processor.”
- 12.2 Compliance – Both parties agree to comply with applicable data protection and privacy laws, including (where applicable) the EU General Data Protection Regulation (GDPR), UK GDPR, and similar legislation.
- 12.3 Data Processing Agreement – To the extent that StoreGoose processes Personal Data on behalf of the Customer, the parties agree that the Data Processing Agreement forms part of and is incorporated into these Terms.
- 12.4 Sub-processors – Customer authorizes StoreGoose to engage Sub-processors to provide the Service. A current list of Sub-processors is available here and may be updated from time to time.
- 12.5 International Transfers – Where Personal Data is transferred outside the EEA, UK, or other regions with restrictions, StoreGoose will ensure appropriate safeguards are in place (such as Standard Contractual Clauses).
- If you have questions about these Terms, please contact us at: StoreGoose hello@storegoose.com