Privacy Policy

1. Information We Collect

• We collect the following types of information when you use the Service:

1.1 Information You Provide

• Account information: name, email address, company details, phone number, and login credentials.
• Billing information: payment details (processed securely by Stripe, not stored on our servers).
• Tenant/Customer data: information you input about your storage unit tenants, including contact information, rental agreements, and billing records.

1.2 Information We Collect Automatically

• Usage data: IP address, device type, browser, and activity within the Service.
• Cookies and tracking technologies: to enhance your experience and improve the Service.

2. How We Use Your Information

• We use collected information to:
• Provide, maintain, and improve the Service.
• Process payments and manage subscriptions.
• Communicate with you, including sending service updates or support responses.
• Ensure security, prevent fraud, and enforce our Terms of Service.
• Comply with legal obligations.

3. Payment Processing

• Payments are handled by Stripe. We do not store your credit card details. Stripe processes payment information in accordance with its own Privacy Policy and security practices.

4. Data Sharing and Disclosure

• We do not sell your personal information. We may share your information only in the following circumstances:
• Service providers: With trusted vendors (such as hosting providers or analytics tools) who help us operate the Service.
• Legal compliance: When required by law, regulation, or valid legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

• We retain your information for as long as necessary to provide the Service, comply with legal obligations, and resolve disputes. You may request deletion of your account and associated data by contacting us.

6. Data Security

• We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

• Depending on your location, you may have certain rights under data protection laws, such as:
• The right to access, correct, or delete your personal information.
• The right to restrict or object to certain processing.
• The right to data portability.
• The right to withdraw consent where processing is based on consent.
• Requests may be submitted by contacting us (see Section 10).

8. Cookies and Tracking

• We use cookies and similar technologies to enhance user experience, analyze usage, and improve our Service. You can control cookies through your browser settings, but some features may not function properly without them.

9. Children's Privacy

• The Service is not intended for individuals under 18. We do not knowingly collect personal data from minors. If we learn that a child has provided personal information, we will delete it promptly.

10. International Users

• If you access the Service from outside England and Wales, your information may be transferred to and processed in countries where privacy laws may differ from those in your location.

11. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time. If material changes are made, we will notify you via email or through the Service. Continued use of the Service after updates constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

• If you have questions or concerns about this Privacy Policy, please contact us: StoreGoose hello@storegoose.com